• About Us
  • Products & Services

FAQ

Frequently Asked Questions
What is the general/order lead time?
It generally takes 10-14 days for materials to arrive after placing an order. However, back orders can happen, causing a delay in arrival. We make every effort to alert the customer to any delays.   

What is the overall process?
Columbo’s will take care of the job from start to finish. Our staff interior designers can help with the selection process, and complete a comprehensive measurement of the space. Following the measurement, a quote will be generated and sent to the customer for approval. The order can be placed after payment is received (50% or full payment). One the material is delivered to our warehouse (generally 10-14 days later) and full payment, our team will call to schedule an installation date.

Do I have to pay the full balance to place the order?
Payment in full is not required, a 50% deposit is necessary to place the product order. However, the remaining balance must be collected before installation can be scheduled. If a customer is purchasing “materials only”, the entire balance must be collected at the time of order.

Must Columbo’s measure the project or can ordering be done based off of the customer's measurements?
If Columbo’s will be providing installation, measurement must be completed by our staff. If a customer is ordering “material only” for a DIY project, or have their own installer, Columbo’s will order based on the customers measurements and will not offer professional measurement.

Will you sell “material only”? 
Yes, we sell “material only” for individuals who want to DIY or who have their own installer. The customer will need to provide the amount of material needed for the project and we will be happy to place the order. The customer will receive a phone call for pick up from the warehouse when material arrives. 

Do you have stock or remnants?

Yes, the remnant selection is based on availability and can fluctuate. We do however have some stock selection available at discounted prices.

My room is 500 square feet, but we’re being told to order 550 square feet of flooring.  Is this really necessary?

Yes, as a general rule there is 7-11% extra material needed for proper installation of hard surfaces. This is needed for making exact fit cuts and occasionally pattern matching. When it comes to carpet installation, the material is generally manufactured in 12 ft. rolls and is cut in a linear fashion. Many times, there is excess material that is not a reusable remnant. This material can be saved for patching if applicable, or disposed of. 

Why do I have to acclimate my flooring prior to installation?
The moisture content of the specific flooring products must adjust to the conditions in the room prior to installation. To acclimate flooring, place the packaged boards ─ cartons open in the room where they will be installed for a time specified by the manufacturer.  

Why does my hardwood floor make noise?

As a wood floor naturally expands and contracts with changing humidity and temperature levels, a small cracking or squeaking noise may be heard.

Solid vs engineered hardwood flooring . . . what’s the difference?
Solid hardwood is cut from a single piece of wood. Solid hardwood flooring can be installed above or on grade, but is not recommended for below grade. Engineered hardwood is made from multiple layers consisting of a thick top layer of solid hardwood, an inner core of high density material and a hardwood backing. Engineered wood floors offer superior strength and stability, making them suitable for dampness-prone areas like finished basements and bathrooms.

Are linoleum and vinyl the same thing?
No, they’re not. While both products are examples of resilient flooring, they are actually manufactured from completely different materials. While vinyl flooring consists of vinyl, felt and fiberglass, linoleum is made from natural materials such as linseed oil, tree resin, cork dust and wood flour.

INSTALLATION:

How long will the install take?
Each project will vary depending on the necessary floor prep and the process to installing the chosen material. The sales consultant or our installation manager can better estimate the length of the project. 

What room will they be starting the install at?
Each project will vary depending on the necessary floor prep and the process to installing the chosen material, including the pattern/seams/etc.. The sales consultant or our installation manager can answer this question specific to the project.